Product Information

Only selected products are advertised on The House of Decor website (www.houseofdecor.co.za). The availability of any of the products as well as additional ranges and options can be confirmed with The House of Decor. The colour, texture and composition of fabric may vary from that of the swatch or the products displayed in store or on our website due to dye lot variations.

Solid timber products may have natural markings, cracks and colour variations due to the nature of the product. These are the characteristics of a natural product and not defects or signs of damage.

Some products are made from reclaimed and / or recycled materials and will therefore have markings, colour variations, scratches and dents. These products may also have holes, nails and metal caps inconsistently visible on the product, due to the fact that materials have been recycled or reclaimed from their original use and are often hand crafted. The characteristics mentioned are not defects or signs of damage.

Price and Method of Payment
For details on price and method of payment, please contact The House of Decor.

Deliveries

The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing The House of Decor policy.

The House of Decor’s distribution centre will contact the customer to arrange delivery on any week day between 09h00 and 16h00. No deliveries will be made during weekends or public holidays. Reasonable endeavours will be made to deliver the product on the arranged date and time. Circumstances that are unforeseen or beyond The House of Decor’s control may however result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.

The customer is required to inspect products on delivery. The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.

The customer must ensure that the place of delivery is accessible, that the product delivered can fit into lifts, staircases or through doors and that all relevant areas have been cleared prior to delivery. This includes the removal of all breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at own cost. The customer accepts the risk of all damages that may result due to non-compliance by the customer.

The customer will be charged for any additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.

Collections

The customer or person collecting the product must produce the original invoice in order for The House of Soul to release the product. The person producing the original invoice shall be deemed to be the duly authorised agent of the customer.

Unless indicated to the contrary on the collection note it is deemed that the product has been collected and received in good condition and, where appropriate in accordance with the customer’s specifications.

The House of Soul will not in any way be liable for damage that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof.

It is the customer’s responsibility to ensure that a suitable collection vehicle is utilized in order to accommodate the size of the product in an upright position and that it is loaded and secured to prevent damage. The customer is also responsible for supplying the necessary consumables e.g. rope and blankets to stabilize the product during transportation.

No storage facilities

The House of Decor does not offer storage facilities.

In event of a purchase not being collected or delivered within 10 days after the customer has been notified that it is available for collection or delivery a storage fee of R100 per day will be charged for the customer’s account. This storage fee must be settled in full prior to the delivery and release of the product.

Warranty

The House of Decor provides a warranty that the product will be free from defective material and workmanship in relation to the range of products referred to below and subject to the stated limitations. No warranty is provided in relation to any material provided by the customer. The range of the warranty depends on the nature of the product which is dealt with below. The House of Decor will only be liable to honour a warranty if:

  • the defect existed at the time of delivery and manifested during the warranty period;
  • the defect did not arise due to normal wear and tear or misuse/abuse by the customer;
  • the product concerned is used for the purposes intended and in a domestic environment (unless the latter requirement is waived by The House of Decor in writing);
  • the customer duly complied with the care instructions and maintenance referred to in paragraph 4 above;
  • the customer provides the original invoice;
  • the product is assembled by The House of Decor or by the customer in accordance with supplier’s specifications.

The House of Soul warranty provides for the free repair or replacement of any faulty component. The customer must, at his own cost, deliver and collect the product concerned to and from the store or The House of Decor distribution centre. Upholstered Furniture Warranty
Upholstered furniture is warranted for a period of 2 years from date of invoice in respect of the frame, craftsmanship and filling.

The warranty does not extend to the fabric or leather used to upholster the product as upholstery is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond The House of Decor’s control.

Timber Warranty

Timber products are guaranteed for 1 year from date of invoice in respect of frame and workmanship.

Imported products Warranty
All imported products are guaranteed for 1 year from date of invoice in respect of frame and craftsmanship and regardless of whether it is an upholstered product or not.

Condition of displayed Products

If the subject matter of the sale is the particular product that is on display in the The House of Decor showroom as viewed by the customer, then the product is sold to the customer in the specific condition in which it is and the customer agrees to accept the relevant product in that condition.

Hiring and Products taken on Appro

You will be required to sign a standard Hiring / Appro agreement before stock can be released for hiring or to be taken on appro. Enquire in store for these agreements as well as the relevant terms & conditions.

Limitation of liability

The House of Soul will only be liable for damages that may be suffered by the customer as a result of gross negligence or a wilful or intentional act or omission on the part of The House of Decor.